1. These terms
These terms govern your company’s use of Ebeba, a customer-support platform operated by Tap Slots, Inc., a Delaware corporation doing business as Ebeba, with its principal place of business at 7745 Spanish Lake Dr, Las Vegas, Clark County, NV 89113, USA (“Ebeba”, “we”). By creating an account or using the service, the company you represent (“you”, “the tenant”) agrees to them, and you confirm you are authorised to agree on its behalf.
These terms are an agreement between Ebeba and a tenant company. They are not an agreement with that company’s own users. People who contact a tenant’s support team are governed by the tenant’s own terms, not these.
2. The service
Ebeba provides hosted software for receiving, managing and replying to support requests across channels including email and in-application chat. We may change, add to, or remove features as the product develops. Where a change materially reduces functionality you depend on, we will give reasonable notice.
3. Licence
Subject to these terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the service during the term, for your own business purposes and for the number of agent accounts you are entitled to.
You may not sublicense, resell or make the service available to any third party as a service of your own; copy, modify, or create derivative works of the platform; reverse engineer it except to the extent that restriction is unenforceable by law; or remove any proprietary notices.
4. Accounts
You are responsible for your account and for the agent accounts you create within it, including keeping credentials secure and ensuring that people who no longer need access no longer have it. You are responsible for what your agents do in the platform.
Access is licensed per agent seat. A seat is for one named individual and may not be shared between people, though you may reassign a seat when someone leaves. Your plan determines how many seats you hold and which features are available to them; you may add seats during a term, charged pro rata for the remainder of that term.
5. Fees
Ebeba is a paid service. There is no free plan.
Subscriptions are priced per agent seat and billed annually in advance. Current prices and what each plan includes are published on our pricing page. We may change prices with effect from your next renewal, and will give notice before we do.
We may offer a time-limited free trial. At the end of a trial the subscription begins and fees become payable unless you cancel before it ends. A trial is the only circumstance in which the service is provided without charge.
Your subscription renews automatically for a further period of the same length unless either of us gives notice at least 30 days before the end of the current term.
Fees are non-refundable except where the law requires otherwise. Overdue amounts carry a finance charge of 1.5% per month, or the maximum the law allows if that is lower. If a payment fails we may suspend access after telling you, and may terminate if it stays unpaid.
6. Your data
Support conversations, contacts, and other content you or your users put into the platform remain yours. We claim no ownership of it.
We process that content to provide the service, and on your instructions. We do not sell it, and we do not use it to train machine learning models. Our handling of personal data within it is described in the Privacy Policy, which forms part of these terms.
Where the GDPR applies, an Article 28 data processing agreement is normally required between a controller and its processor. We will enter into one on request; this clause is not a substitute for it.
7. Our intellectual property
The platform itself — its software, interfaces, documentation, and branding — remains ours or our licensors’. Nothing in these terms transfers any of it to you beyond the licence in section 3.
If you send us feedback or suggestions, we may use them to improve the service without obligation to you. This does not give us any right to your support conversations or other content, which section 6 governs.
8. Acceptable use
You agree not to use Ebeba to send unlawful, abusive, or deceptive content; to send unsolicited bulk messages; to store data you have no lawful basis to hold; to attempt to gain unauthorised access to the platform or to other tenants’ data; or to interfere with the service’s operation or security.
We may suspend access where use of the service threatens its security, its stability, or other tenants — and will tell you why when we do.
9. Availability and support
We aim to keep the service available at all times, but we do not currently offer a service level agreement or an uptime guarantee, and you should not rely on one. We will give reasonable notice of planned maintenance where we can.
Support for the service itself is provided by email during business hours.
10. Confidentiality
Each party may learn confidential information belonging to the other. Each agrees to protect it with at least the care it applies to its own, and to use it only for the purposes of this agreement. This does not apply to information that is public through no fault of the receiving party, was already known to it, or is independently developed by it.
11. Term and termination
Either party may terminate at the end of the current subscription term by giving at least 30 days’ written notice before it renews.
Either party may also terminate for material breach by the other that is not cured within 30 days of written notice of it, and either may terminate immediately if the other becomes insolvent or enters bankruptcy or similar proceedings that are not dismissed within 120 days.
For 30 days after termination you may export your data. After that period we may delete it, and you should not rely on us holding it.
12. Warranties and disclaimers
The service is provided as is. To the extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error free.
13. Limitation of liability
Neither party is liable for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, or data, however caused.
Each party’s total liability arising out of or related to these terms is limited to the greater of one thousand US dollars (US$1,000) and the fees you paid in the twelve months before the event giving rise to the claim.
Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
14. Indemnity
You will indemnify us against claims arising from your use of the service in breach of these terms or of applicable law, including claims brought by your own users in relation to content you or they placed in the platform.
15. General
Assignment. Neither party may assign these terms without the other’s consent, except to a successor in connection with a merger or sale of substantially all its assets.
Entire agreement. These terms, together with the Privacy Policy and any document they expressly incorporate, are the entire agreement between us on this subject and replace any earlier understanding.
Severability. If any provision is held unenforceable, the rest remains in force.
No waiver. Failing to enforce a provision is not a waiver of it.
Notices. Notices to you may be sent to the email address on your account; notices to us go to the address in section 18.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Export and sanctions. You agree not to use the service in breach of applicable export control or sanctions law, and confirm you are not barred from receiving it under such law.
No third-party beneficiaries. These terms do not give rights to anyone other than you and us.
16. Changes
We may update these terms. Where a change materially affects your rights, we will give reasonable notice before it takes effect.
17. Governing law
These terms are governed by the laws of the State of Nevada, without regard to its conflict of laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada.
18. Contact
Legal notices should be sent to support@ebeba.com, or by post to Ebeba, c/o Tap Slots, Inc., 7745 Spanish Lake Dr, Las Vegas, NV 89113, USA.